Advance Diploma in Customer Management

In today’s complex business world, a company must ensure it has the right systems in place for managing customers. Customer Management would mean that it encompasses all the systems, processes and applications needed to manage the customer relationship.Each company’s specific market position, competitive threats, capabilities along with their personnel are different from their competitors.Hence, it is important that every company has its own customer management strategy. Various market researches demonstrate that developing customer management strategy is the most important thing to start with, because that’s the foundation of running an organization. Defining these customer management strategies is a crucial task for every sales leader. With the help of Advance diploma in customer management, a learner will learn how to manage customer relationships, how to create as well as manage opportunities with the help of effective customer management.

Module Synopses

This course carries a total of six modules that the students must undertake to attain their diploma. Listed below are the module synopses for the diploma:

Certificate in Budgets & Financial Reports

For any organization, finance is an important entity, and financial reports details the health of the organization. Budget and Financial reports can detail every aspect of financial health of an organization. However, preparation of these reports is not an easy task. Through this certification, one can learn about various financial reports and statements, and can become an expert in this field.
  • Aim
This certification aims to skill the learner with in depth knowledge of finance , that will help the learner to prepare various kind of financial statements and reports.
  • Objectives
By the end of the class, the students should be able to:
  1. Understand the basics of finance.
  2. Understand different type of financial statements.
  3. Learn how to analyse the financial statements.
  4. Understand budgeting and forecasting techniques.
  5. Make smart purchase decisions.

Certificate in Communication strategies

Effective communication strategies provide essential skills for designing, implementing, and managing business communications programs for a range of corporate, agency, and non-profit organizations. Public relations successes can propel an organization to excellence, while public relations disasters can permanently cripple an organization. This is designed for professionals who want to learn how to use communication strategies and tactics effectively in organizations.
  • Aims
This certification aims to elaborate on the importance of communication. This also aims to demonstrate various types of communication barriers, along with proper communication skills to remove these barriers.
  • Objectives
By the end of the class, the students should be able to:
  1. Learn about the importance of communication.
  2. Understand different types of communication barriers.
  3. Develop communication skills to tackle the communication barriers.
  4. Learn to use S.T.A.R for apt speaking.
  5. Improve questioning techniques.
  6. Improve listening skills.


Certificate in Human Resource Management

Human Resource professionals lead the initiative in recruiting and retaining, an organization’s most valuable asset that is its people. They are strategic partners navigating the challenges of an increasingly global workforce and changing employment laws, all while utilizing data analytics to support business goals. They are a valuable asset to any successful organization. A learn can start a career in HR or learn latest industry trends with this certification.


  • Aim
The aim of this certification is to enable the learner to learn about human resources practices. It aims to skill the learn on key aspects of workforce management.
  • Objectives

By the end of the class, the students should be able to:

  1. Learn about key factors of human resourcing.
  2. Learn the process of interviewing and recruiting candidates for the organization.
  3. Understand the process of retention and orientation.
  4. Learn best practices on workplace health and safety.
  5. Leant to tackle workplace harassment as well as bullying incidents.
  6. Learn to improve workplace wellness.


Certificate in Marketing


The Certificate in Marketing equip learners with the foundational knowledge, skills, and strategies needed to succeed as a marketing professional. Learner will gain an in-depth understanding of the rapidly changing marketing landscape while mastering best practices in marketing planning, research, and integration.
  • Aims
This certificate aims to equip the learner with skills to identify different types of markets, along types of marketing mix. This will help the learner to position the product properly in the market.
  • Objectives
By the end of the class, the students should be able to:
  1. Understand common types of marketing.
  2. Understand the concept of marketing mix.
  3. Learn the importance of communication in marketing.
  4. Learn to communicate with customers properly.
  5. Understand the marketing goals.


Certificate in organizational skills

Business managers require excellent organizational skills as these can help them in effectively organizing the tasks of their staff. Among the many organizational skills that are really required in a workplace are planning, resource coordination, scheduling, time management, ability to meet deadlines and general organizing. This certification provides a perfect learning platform, for acquiring the necessary organizational skills.
  • Aims
This course aims to fine tune the organizational skills of the learner. This certification skills the learner with effective time management practices and prioritization.
  • Objectives
By the end of the class, the students should be able to:
  1. Basics of organizational skills.
  2. Learn the best practices of prioritization.
  3. Able to perform time scheduling.
  4. Learn to prepare your own to-do list.
  5. Organize workplace.
  6. Learn about various tools.


Certificate in Personal Productivity

An individual’s personal productivity directly determines one’s progression in life and career. Improvement in personal productivity can definitely fast track the progression and can help in achieving professional as well as personal goals. With the help of this certification, a leaner can learn about various traits and skills that will assist in improving personal productivity.
  • Aims
The aim of this course is to improve the personal productivity with the help of different tools and techniques.
  • Objectives
By the end of the class, the students should be able to:
  1. Learn to set SMART goals for self.
  2. Learn to create proper routines.
  3. Learn the importance of scheduling.
  4. Learn project management techniques.
  5. Learn to tackle different tasks at a given time.

Course Curriculum

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  • FREE
  • 1 year

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